Refund policy

Return Policy Overview

We do not accept returns for change-of-mind. Returns are only available for defective, damaged or incorrectly-shipped items. If you receive a damaged or defective item, please contact us within 30 days of delivery with evidence.

Return Eligibility

To be eligible for after-sales service, your item must meet the following conditions:

· The item has structural damage, breakage, inability to assemble, or other quality issues

· You received the wrong item (model, size, or color does not match the order)

· You provide the order number or proof of purchase

· You contact us within 30 days of delivery and provide photos of the issue

Quality Issues

If you receive an item with structural damage, breakage, inability to assemble, or if you receive the wrong item, please contact us within 7 days of receipt and provide photos of the issue.

After verification of a genuine quality issue or wrong item, we will provide one of the following solutions (at our discretion):

· Full refund without requiring return of the item (return shipping for large cross-border items may exceed the item's value)

· Partial refund, you keep the item

· Replacement of item or parts

Natural Bamboo Characteristics

Natural bamboo may develop fine hairline surface cracks near bamboo nodes during long-distance transportation. This is a normal characteristic of natural organic materials. These cracks exist only on the outer surface of bamboo poles, do not penetrate the bamboo wall, and do not affect structural integrity or service life. This is not a quality issue and does not qualify for return or refund.

Non-Quality Returns

If you request a return for the following reasons (non-quality issues):

· Don't like the appearance

· Size doesn't fit (please check size details carefully before purchase)

· Changed your mind

· Doesn't match home decor style

We do not accept returns for non-quality issues. Reasons:

· Cross-border international shipping costs are extremely high; return shipping for large bamboo furniture may exceed the item's value

· Long-distance return shipping may damage the item, making it unsellable

· International return processes are complex and time-consuming

If you have special circumstances, please contact us to negotiate. We reserve the final decision.

Custom Items

All custom-sized and custom-colored items are not eligible for return. Custom items go into production immediately after ordering and cannot be cancelled or modified.

Sale Items

Sale/discounted items are not eligible for return. All sales are final.

Refund Process

1. Contact us (email: hello@bamboopaw.com) to request a refund

2. We will review your request within 3 business days

3. Once approved, refunds will be processed to your original payment method within 10 business days

4. Banks or credit card companies may require additional time to process refunds. Please be patient.

Shipping Refunds

· Refunds due to quality issues: We refund the full item amount (including shipping)

Non-quality issues: Shipping fees are non-refundable