Shipping policy

Shipping Origin

All items are shipped from our warehouse in Anji County, Huzhou City, Zhejiang Province, China.

Processing Time

· After order confirmation and payment receipt, we will process and ship your order within 1-3 business days

· Custom items processing time: 7-15 business days

· Shipping may be delayed during holidays

Delivery Time (United States)

 

Note: The above times are estimates and do not constitute a guarantee. International shipping may be delayed due to customs clearance, weather, holidays, carrier operations, and other factors.

Shipping Fees

· Shipping fees are calculated based on product weight, volume, and delivery destination

· Eligible orders may qualify for free shipping promotions

· The exact shipping amount is automatically calculated and displayed at checkout

Package Tracking

· After shipping, we will send a tracking number via email

· You can check package status on the carrier's website

· Tracking information may take 1-3 business days to update

Import Duties and Taxes (Important)

· Product prices do not include US import duties, customs fees, sales tax, etc.

· Import duties and related taxes are the buyer's responsibility

· When the package arrives in the US, customs may require you to pay duties before clearance

· Duty amounts vary by product category, declared value, and state policies

· If the package is returned or destroyed due to the buyer's refusal to pay duties, we are not responsible and will not issue a refund

In accordance with the US Federal Trade Commission (FTC) regulations, we explicitly inform you that import duties may apply.

Incorrect Address

· Please carefully verify the shipping address when placing your order

· If the package cannot be delivered, returned, or lost due to an incorrect address, the buyer is responsible

· Shipping address cannot be modified after shipment

Lost or Damaged Packages

· If a package is lost during shipping, after carrier confirmation, we will resend or refund

· If the outer package is severely damaged, please take photos at the time of delivery and contact us within 7 days

Force Majeure

We are not responsible for shipping delays or failure to deliver due to force majeure events such as natural disasters, war, strikes, pandemics, customs policy changes, or carrier service disruptions. However, we will do our best to assist in resolving the issue.